Shipping FAQ

Shipping FAQs for Freshpicked California

When will our order be shipped? What is the cut-off time for orders each week?

  • We pick our fruits only after an order is placed on Mondays and Tuesdays. We ship our orders on Tuesdays (unless it's a national holiday) so that your order has a good chance of reaching you before the weekend subject to shipping exigencies. The cut-off for placing an order is every Friday 2PM Pacific Time for the following Monday picking and Tuesday shipping. For large orders for special events and corporate gifts, see “Can I ship to multiple addresses in one order?” below or reach out to us at contactfreshpickedca@gmail.com and we will have our events specialist reach out to you.

 What are your shipping options?

  • We offer Priority as well as Standard shipping. Shipping costs and delivery times may vary depending on your location and the size of your order.

Do you ship to Canada? Do you ship internationally?

  • At present we do not ship internationally other than to Canada. If you place an order to be delivered in Canada, at checkout you will be prompted to accept “Accepts risks of shipment to Canada” and you may also receive an email from us asking you to accept the risk of your package being delayed or confiscated by customs and we will not proceed with the shipment until we have received confirmation from you.

How long does it take for orders to ship?

  • Orders are typically processed and shipped within 1-3 business days after they are placed. Delivery times vary depending on your location and the shipping method selected at checkout.

How can I track my order?

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your delivery.

What if I need to change my shipping address?

  • If you need to update your shipping address after placing an order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once an order has been processed for shipping.

What if my order is delayed or lost in transit?

  • While we strive to ensure timely delivery of all orders, delays may occur due to factors beyond our control, such as weather conditions or shipping carrier issues. If your order is significantly delayed or lost in transit, please contact us, and we will assist you in resolving the issue.

Do you offer expedited shipping options?

  • Yes, upon request, we provide priority overnight shipping depending on the carrier's availability of delivery. Additional charges may be applicable for the difference in shipping costs based on your location and the size of your order.

What if my order arrives damaged or spoiled?

  • If your order arrives damaged, defective, or spoiled, please contact us immediately with a photo of the affected items. We will work with you to arrange for a replacement or refund, as appropriate.

Can I ship to multiple addresses in one order?

  • Yes we would gladly ship to multiple addresses in one order if the order quantity is more than 10 units of above $50 each. Please contact us at contactfreshpickedca@gmail.com to place orders for corporate gifting, festive holiday gifting, wedding gifts, event gifts and more and we will have our events specialist reach out to you.

Do you offer free shipping?

  • Yes we do offer free shipping on all orders above $50.

If you have any further questions or concerns about shipping, please don't hesitate to contact us at contactfreshpickedca@gmail.com. We're here to help!